Category: News

Charting New Orbits. Together, Beyond the Horizon. 

We’re pleased to announce that Symphony Solutions Netherlands BV has become a fully registered partner of ESA, the European Space Agency. This collaboration brings together Symphony Solutions’ deep expertise in AI-driven IT transformation with ESA’s extraordinary goal to advance space science, Earth observation, and planetary exploration on behalf of Europe and humanity. 

The partnership is a natural progression of Symphony Solutions’ work in mission-critical, high-availability systems. Our background in transforming complex airline IT infrastructure, where reliability and precision are non-negotiable, maps directly onto the demands of space operations. The same engineering discipline that underpins mission-critical aviation systems is precisely what ambitious space programs require to scale effectively and perform flawlessly. 

ESA’s portfolio spans an impressive breadth of ambition: from the Orion Service Module powering NASA’s Artemis program, to the Hera planetary defense probe en route to an asteroid. These programs represent some of the most complex and consequential engineering challenges of our time, and they demand IT systems built to match. As a registered ESA partner, Symphony Solutions enters a collaboration framework designed to enable joint innovation and shared expertise across the future of European space infrastructure. 

This partnership marks an exciting new chapter for Symphony Solutions, extending our commitment to mission-critical transformation into one of the world’s most demanding and inspiring domains. We look forward to contributing to the systems and infrastructure that will shape humanity’s reach beyond our planet. 

About ESA  

ESA, the European Space Agency, is Europe’s gateway to space. ESA develops and manages missions studying Earth, our Solar System, and the wider universe, advancing satellite technology and services that shape our understanding of the world and beyond. ESA’s programs span space science, Earth observation, navigation, and planetary defense, with landmark projects including the Orion Service Module for NASA’s Artemis mission and the Hera asteroid probe.  

Since 2022, Symphony and its customers have provided almost EUR 1 million for mobilized Symphonians while continuing to contribute to rehabilitation efforts in Ukraine.

February 24 is not just a date in the calendar. For Ukrainians, it marks the moment life changed, and the moment resilience became everyday reality. At Symphony Solutions, we’ve learned one thing with absolute clarity over the past years: support is not a statement. It is consistency. It is action. And sometimes it is the quiet, practical decisions you keep making for your people, week after week. 

This story is about that kind of support for Symphonians who were mobilized and continue to serve, and for the families and teams who carry that reality in the background. It is a record of what we did, and what we continue to do. 

From the start, it was important for us to make sure mobilized colleagues knew three things: they have our full support and respect; they are welcome to return to work after service; and while they are away, we will help their families financially. We have stayed committed to that approach throughout these four years. Since the beginning of the full-scale war, Symphony and its customers have provided EUR 913,222 to mobilized Symphonians, and the total contribution has reached EUR 1.4 million.  We are grateful to the customers who chose to contribute and help us sustain this support over time. This support continues, shaped by real needs and the people behind them. 

Voices from Within: what Support Looks Like in Real Life 

When a colleague is mobilized, there is often an initial rush of messages, lists, and urgent needs. But service doesn’t last a week. It can last months and years. And what truly changes things is not one-time help but knowing you are not left alone. 

Below are stories and interview excerpts shared by Symphonians connected to mobilization and service. One conversation happened while the colleague is still serving, so it was done whenever there was a safe moment to connect. The other reflects what it feels like to return to civilian life and back to work after service. Some details are intentionally generalized to protect privacy. 

Sergii: “You remember actions, not slogans” 

Sergii joined the Armed Forces of Ukraine on May 17, 2022 and continues to serve today. Before 2022, he says his military background was almost none. Like many, he had to adapt quickly and learn a new reality in a very short time. 

We were able to catch Sergii when he had a brief window to connect. 

Interviewer: Sergii, can you remind me when you were mobilized and how long you’ve been serving? 
Sergii: May 17, 2022. 

Interviewer: What military background did you have before that? 
Sergii: Almost none. I did a military department course. 

Sergii explains that later he retrained for the S-300, and that the learning curve was steep, but possible. When the interviewer asks what has been the hardest part, Sergii answers very simply. 

Interviewer: What was the hardest part at the start? 
Sergii: Daily life. Heat, cold, no proper place to wash, always in the field. That was more exhausting than the fact of war itself. 

Interviewer: During active combat you weren’t working, which makes sense. But did you feel support from Symphony Solutions? 
Sergii: Yes. There was support. 

Interviewer: Let’s talk about money carefully and honestly. Was it a full salary or partial? 
Sergii: Payments and support were there through almost the whole period. Overall, I received a certain amount through nearly the entire time I’ve been serving. 

When asked about support, he remembers the moments when help arrived quickly and solved a real problem. 

Interviewer: Do you remember a specific example of company support? 
Sergii: Very clearly. At one point we had a problem with coolant. It was hard to find and replace quickly. Symphony Solutions helped and covered it for the whole column, and it truly saved the situation. 

He also recalls support with basic essentials at the start of service. 

Interviewer: How was it with gear? 
Sergii: The company helped with the basics. Body armor, helmet, backpack. At that time it was high quality and very timely. 

He also points to support that went beyond his own situation. 

Sergii: In the unit, a guy I knew lost an arm. I know the company helped with a prosthetic. I remember it and I’m very grateful. 

Interviewer: Do you feel you’ll be able to return to work after service? 
Sergii: Yes, I’m not worried. I understand tech changes and I’ll need to refresh knowledge, but I’ve always felt I’ll come back and continue with the team. 

For Sergii, the definition of support is straightforward: it is not words, but concrete actions taken at the right time. 

Yurii: “coming back felt natural” 

Yurii has been with Symphony Solutions since 2017. His mobilization happened suddenly. A notice came to his home, and within hours he was already at the unit. 

Interviewer: How did your mobilization happen? What was the first day like? 
Yurii: They brought the mobilization notice to my home. Everything happened very fast. That same evening, I was already at the unit, in the barracks. 

At the start, colleagues supported him with essentials without him even asking. For Yurii, that mattered because it created one clear feeling: you are not alone. 

Interviewer: Did you get any support from colleagues or the company at the start? 
Yurii: Yes. Colleagues collected and passed on what they could, things like a sleeping bag, a first aid kit, and basic essentials. I didn’t ask for anything, but it really felt like I wasn’t left alone. 

Yurii says he also knew his job would be kept for him. During his service, he continued receiving his salary, which gave him stability during a very uncertain period. 

But the moment he remembers most clearly is the moment of return. 

Interviewer: When were you demobilized, and how did your return to work go? 
Yurii: I came back and almost immediately went to the office. The girls at reception kissed me, hugged me, and offered me coffee. It was very touching. 

He admits he was nervous about coming back, but he was surprised by how natural everything felt. 

Yurii: It felt like I hadn’t disappeared for years. The same people, a very warm attitude. I was worried how it would go, but they welcomed me normally and my workplace was there, without unnecessary questions. 

For Yurii, that welcome mattered because it confirmed something simple: the team did not just “hold a position.” They truly waited for him. 

Support Beyond Our Team 

Support for mobilized colleagues is one part of a wider effort. Since the beginning of the full-scale war, Symphony Solutions and customers have also contributed to initiatives focused on recovery, rehabilitation, and support for people affected by the war.  

Symphony Solutions has supported the UNBROKEN National Rehabilitation Center in Lviv since its founding, and was among the first companies to support this national program. In January 2025, our Founder, Theo Schnitfink, and Board Member, Valentina Synenka, visited the center and met with patients and staff. 

The latest figures from 2025 show the scale of UNBROKEN’s work: over 64,000 surgeries and 500,000 patients treated. It is a place where recovery is made possible through consistent care and dedicated medical teams. 

Alongside long-term rehabilitation support, Symphony Solutions, its customers, and Symphonians have continued contributing through additional initiatives over the past four years, including Distance for a Difference, SHE Community Initiatives, charity fairs and workshops, support for hospitals and recovery programs, and other fundraising and volunteer efforts for people affected by the war. Across these initiatives, the total contribution over four years is EUR 1.4 million. This includes company-led efforts, customer contributions, and initiatives driven by Symphonians, with support directed to rehabilitation, recovery, healthcare institutions and programs, rescued families, and other urgent needs that emerged over time. 

Raised over four years through Symphony, customer, and Symphonian initiatives supporting Ukraine. 

On February 24, we simply want to acknowledge the people behind these stories and the reality they live in every day. We are grateful we can provide practical support, and grateful to the colleagues, partners, and customers who make it possible to keep showing up in meaningful ways. We will keep this support practical, careful, and consistent. 

At Symphony Solutions, 2025 once again reminded us that the true measure of success is not only innovation and growth, but the care we show to people, communities, and causes around us. From continuing to stand with Ukraine to supporting children and families in vulnerable situations, empowering women, and investing in wellbeing and resilience, every initiative reflected our commitment to turning care into meaningful action.

A defining focus of the year was our continued support for Ukraine and those affected by the war. Through ongoing collaboration with the UNBROKEN National Rehabilitation Center, we stood alongside individuals on their path to recovery, supporting long-term rehabilitation and resilience. With more than 64,000 surgeries and over 500,000 patients treated, the center remains a powerful symbol of hope. Witnessing the dedication of medical professionals and the strength of those rebuilding their lives reinforced why sustained support truly matters.

We continued to stand firmly with our colleagues who have shown remarkable courage in defending Ukraine. Recognizing the extraordinary challenges faced by those serving, we remained committed to transforming solidarity into tangible support.

In 2025 alone, Theo Schnitfink and Valentina Synenka also on behalf of Symphony Solutions we donated €148,000 to support mobilized Symphonians, with an additional €25,000 contributed by our client OMP. These funds helped provide financial stability during service, essential protective equipment,  and rehabilitation assistance for injured defenders.

By combining practical support with consistent moral backing, we ensured that our colleagues felt valued, connected, and supported by their Symphony family throughout their service.

Our commitment to care also extended to children and families in vulnerable situations. Together with the “With an Angel on the Shoulder” Charity Foundation, we supported initiatives focused on medical care, hospice support, and everyday stability for families facing difficult circumstances. These efforts were not just about resources, they were about dignity, compassion, and peace of mind in moments that matter most.

Community-driven action played a vital role throughout the year. Through the SHE Moves Charity Run, organized by the SHE. Community, Symphonians and community members came together to walk and run in support of Ukrainian women and families affected by the war. Together, these efforts raised over ₴350,000, transforming shared movement into meaningful, real-world support.

At the same time, care extended inward through a strong focus on wellbeing, learning, and personal growth. In 2025, Symphonians engaged in mental health initiatives, wellbeing programs, and learning opportunities designed to build resilience, confidence, and long-term balance. From stress management sessions to structured learning paths and skills development programs, these initiatives reinforced a culture where people are supported not only in what they do, but in how they feel and grow.

Across every initiative in 2025, one truth remained clear: meaningful impact is built through people, persistence, and partnership. Whether supporting rehabilitation, mobilizing communities through charity runs, or fostering wellbeing within our own organization, Symphonians consistently showed that care is most powerful when it is sustained and shared.

These stories represent only a part of what we achieved together this year. We invite you to explore the full CSR Report 2025 to learn more about the lives touched, the partnerships strengthened, and the initiatives that continue to shape our commitment to positive social impact.

Read the full report here.

BetHarmony, the multi-agent AI brain behind voice and chat betting, personalised player journeys, and multilingual support for some of the world’s leading iGaming operators, has been named a finalist in the Best Use of AI in Entertainment category at the 2025 A.I. Awards, presented by The Cloud Awards. 

Built for the fast-paced world of iGaming, BetHarmony combines AI, voice, and live data to transform how players interact with sports betting and casino platforms. Instead of rigid menus, it speaks to users in natural language, guiding them through bets, account tasks, and promotions. It also learns their preferences to make every journey feel personal. For operators, BetHarmony delivers faster service, higher retention, and a simpler way to support responsible play. 

Alongside its finalist position, BetHarmony has been shortlisted in six other categories: 

• AI Startup of the Year 
• Best Use of AI in Natural Language Processing (NLP) & Translation 
• Best Use of AI-driven Personalization 
• Best Use of AI in Customer Service 
• Best Use of AI in Entertainment 
• AI Implementation of the Year 

These nominations confirm BetHarmony’s impact on how operators engage players, combining intelligent automation with real-time guidance and support. 

The Best Use of AI in Entertainment award recognises solutions that change how people experience gaming, sports, and media. BetHarmony stands out for uniting voice interaction, chat, and predictive recommendations into one seamless betting experience. 

What Makes BetHarmony a Game-Changer 

BetHarmony started with a simple goal: make every player interaction faster, smarter, and more personal. Instead of forcing users through rigid menus, it listens, understands betting language, and gives answers that feel natural. For operators, that means fewer support bottlenecks and a smoother way to serve growing audiences without adding headcount. 

Once players are in, BetHarmony stays with them. It can walk someone through their first bet, surface the right odds at the right moment, or help with deposits in their own language. With its 2025 voice-recognition launch, hands-free betting became a reality, improving mobile UX, accessibility, and on-the-go play. Designed alongside leading operators, BetHarmony isn’t just a tool, it’s a partner helping brands win on retention, efficiency, and player experience. 

Why the Industry Is Paying Attention 

Being shortlisted in six categories and reaching the finals for Best Use of AI in Entertainment, shows how BetHarmony is setting a new benchmark for engagement and retention in iGaming. Feedback from early adopters has been enthusiastic. Novibet called BetHarmony “a very promising and prospective future,” while Sportingtech said they were “impressed to see how BetHarmony will benefit our users.” WA Technology praised its versatility, and Pinnacle highlighted “an interface that is both aesthetically pleasing and highly functional.”  

Early metrics back up the sentiment: user engagement is tracking 58% higher than with legacy chatbots, with players staying longer, exploring more, and returning more often. Voice recognition trials are also encouraging, with one operator on track for a 20% lift in mobile bet placements clear proof that hands-free, mobile-first experiences are resonating with today’s audiences. 

About the A.I. Awards 

Now in its 13th year, the A.I. Awards (powered by The Cloud Awards) celebrate the most innovative and impactful uses of artificial intelligence worldwide. Hundreds of entries were reviewed for the 2025 programme, with winners to be announced later this year. 

The Best Use of AI in Entertainment category honours platforms that transform how audiences consume and interact with entertainment — from adaptive game mechanics and personalised content to sports analytics and fan engagement. 

About BetHarmony 

BetHarmony is Symphony Solutions’ AI application for iGaming. It delivers personalised betting flows, smart search, voice and chat navigation, proactive promotions, and 24/7 multilingual support, all powered by a network of intelligent agents. By streamlining onboarding, unique betting opportunities, customer support, and responsible-gaming safeguards, BetHarmony helps operators boost engagement, retention, and operational efficiency. 

What’s Next? 

With the Conversational Frontend now live, BetHarmony has proven how far AI can take player engagement in sportsbooks and casinos. It’s not just about automating support; it’s about making every touchpoint relevant, from mobile-first bettors to multilingual audiences and players who prefer voice over clicks. 

The next phase focuses on deepening the conversational interface for sportsbook environments. Expect faster, more intuitive betting flows, richer personalization, and retention tools designed around how people actually play, all backed by strong responsible-gaming safeguards. For operators looking to stay ahead in a crowded market, BetHarmony’s roadmap proves AI-driven engagement can scale while keeping the player experience human and seamless. 

At the end of 2024, we launched BetSymphony to put sportsbook control in operators’ hands without slowing delivery. At the same time, we introduced BetHarmony, a conversational AI powered by a multi-agent architecture (specialist agents that coordinate and adapt in real time) and is now integrated directly into BetSymphony. This year, those bets on operator autonomy and a conversational front-end have been recognized: both products are shortlisted for two competitive SBC Awards 2025! 

• BetSymphony – Rising Star in Sports Betting Innovation  
• BetHarmony – Rising Star in Casino Innovation / Software 

The Rising Star categories spotlight new technology providers demonstrating creativity, clear differentiation, commercial traction, and concrete industry impact. Judges look for evidence that a solution introduces unique features or tech, eases the betting experience, stands apart competitively, and shows real-world adoption and partnerships—while lifting efficiency and engagement. 

BetSymphony: Rising Star in Sports Betting Innovation 

Built for control, speed, and scale 

BetSymphony is a customizable sportsbook solution offering source-code ownership, no revenue share, and full operator autonomy. The platform integrates BetHarmony AI for onboarding, support, and engagement, with an AI conversational UI slated for release.  

Key features of BetSymphony 

• Source-code ownership & no rev-share for governance and lower ongoing costs 
• Fast deployment compared with typical 1.5+-year in-house builds 
• Deep localization & configurable components for market-specific adaptation 
• AI-assisted operations (onboarding, unique betting and casino features, voice) with BetHarmony-driven personalization 

BetHarmony: Rising Star in Casino Innovation 

A multi-agentic conversational AI for discovery & engagement 

BetHarmony simplifies journeys with semantic game search, personalized recommendations, voice interaction, and multilingual support. A recent multi-agentic release orchestrates specialized agents for guidance, education, and transactional flows. 

Key features of BetHarmony 

• Semantic search & personalized recommendations that also surface niche/high-margin titles 
• Voice and multilingual interaction to reduce friction and expand reach 
• Multi-agentic orchestration for higher accuracy, clarity, and responsiveness 
• Operational analytics & reporting with live-agent escalation to reduce support load 

Why the industry is paying attention 

Operators are paying attention because Betsymphony and Betharmony solve real-world iGaming problems. BetSymphony gives them code ownership, no revenue share, and faster go-lives—measured in months instead of dragging through long in-house builds. That mix of control and speed is already landing deals, including a Tier-2 rollout in Africa. 

Even better, now BetHarmony is baked directly into BetSymphony. That means the same AI that’s been proving itself with 58% engagement, 40–70% support deflection. Players get smarter, easier journeys—placing bets, finding games, checking promos, or getting multilingual help through simple chat or voice. Operators get real automation for onboarding and support, without losing control of their platform or data. 

Add in a #2 finish at SiGMA Startup Battles and EGR shortlisted for 2 consecutive years, and it’s clear this isn’t just hype, the industry’s watching because the tools are live, tested, and making real impact for operators and players.  

Winners will be announced later this year at the SBC Awards 2025 Gala Ceremony. For more information about the SBC Awards, visit www.sbcevents.com  

Symphony Solutions is proud to introduce the BetSymphony Conversational Frontend, the latest evolution of the BetSymphony ecosystem. Powered by the multi-agent AI engine BetHarmony, this new interface combines voice interaction, predictive personalization, and multilingual capabilities — delivering a sportsbook and casino experience that feels as natural as speaking to a friend. 

For years, iGaming frontends have relied on static menus, fixed categories, and generic player journeys. Even as AI entered the market, most implementations were little more than chatbots or help widgets. The BetSymphony Conversational Frontend changes this by putting AI at the core of the betting experience. Players are welcomed with a personalised home screen showing relevant bets, curated game suggestions, timely reminders, and targeted promotions — all navigable via voice or chat in over a dozen languages. 

With BetHarmony Copilot built in, the system predicts player needs in real time, offering contextual suggestions and guiding players through the entire journey — from placing bets to managing accounts — with minimal effort. 

Key Features of the BetSymphony Conversational Frontend 

• Full source code ownership – Gives operators total control over innovation, customization, and long-term strategy. 

• Conversational navigation – Enables betting, account actions, and support entirely through voice or chat. 

• Predictive personalization – Surfaces games, bets, and offers at the exact moment they’re most relevant. 

• Multilingual fluency – Communicates naturally in over a dozen languages, both written and spoken. 

• Dual-interface flexibility – Offers both traditional and conversational UIs, switchable by player preference. 

• No revenue-share model – Ensures operators keep 100% of their profits and benefit directly from growth. 

These capabilities are supported by a robust technical foundation designed to perform at scale, adapt to diverse markets, and evolve with player expectations. 

Technical Features of the Conversational Frontend 

• Multi-agent AI architecture – Specialised agents for betting flows, account management, promotions, and player support, running in parallel for speed and accuracy. 

• Real-time operator integration – Deep connections with PAM, CRM, wallet, and bonus systems for instant execution. 

• Adaptive learning engine – Adjusts offers, journeys, and interactions based on live player behaviour and operator-defined strategies. 

• Responsible gaming safeguards – Detects risky behaviour and triggers instant interventions. 

• Lightweight, scalable codebase – Optimized for high performance across devices, including low-spec smartphones and slower networks. 

Frontend Benefits 

The Conversational Frontend is not simply an alternative user interface — it is a strategic growth driver for operators. By replacing static navigation with dynamic, AI-driven conversations, BetSymphony creates more personalised journeys, increases engagement, and accelerates player actions. 

Operators benefit from reduced support costs thanks to automation, higher player retention through relevant offers, and full control over how the experience evolves. The multilingual capability expands market reach, particularly in regions where native-language support is a competitive advantage. 

What’s Next for BetSymphony 

The Conversational Frontend marks the first step in BetSymphony’s expanded innovation roadmap. Future developments will include: 

• Advanced bonus engine with richer segmentation, automation, and trigger logic. 
• Broader casino integrations to increase content diversity and engagement. 
• Enhanced analytics tools for deeper player insights and strategic decision-making. 
• New operational management features to streamline content updates and promotions. 

Symphony Solutions will continue to collaborate closely with operators to align technology capabilities with business goals, ensuring that BetSymphony remains at the forefront of iGaming innovation. 

About BetSymphony 

The BetSymphony iGaming platform, developed by Symphony Solutions, gives sportsbook and casino operators complete control over their technology and business strategy. With full source code ownership, flexible architecture, and no revenue-share model, operators can customise, scale, and innovate without vendor-imposed limitations — reducing complexity, improving engagement, and accelerating growth. 

About Symphony Solutions 

Founded in 2008, Symphony Solutions delivers AI, Cloud, and Agile transformation services with deep expertise in iGaming. The company partners with leading operators worldwide, providing technology that drives profitability, operational efficiency, and market leadership. 

BetSymphony has been named a finalist in the Industry Rising Star category at the 2025 SiGMA Europe Awards, an honor reserved for companies demonstrating exceptional momentum, technological innovation, and a bold vision for the future of iGaming. 

The Industry Rising Star award celebrates not only innovation, it recognizes the platform’s consistent progress, increasing influence, and a strong product-market fit that’s helping operators move faster, scale smarter, and elevate the player experience. 

Total Ownership. Zero Limits.

At its core, BetSymphony is built on a simple principle: the operator should be in control. That’s why they offer full source code ownership, no revenue share, and complete customization. 

Whether you’re a white-label provider expanding into new markets or an emerging brand building a bespoke sportsbook, BetSymphony gives you the tools to: 

• Own the code and control your roadmap 
• Customize every detail of the frontend and user journey 
• Deploy faster with enterprise-grade infrastructure
• Adapt instantly to shifting regulatory and market demands 

A Modern Sportsbook Platform Built for Scale

Since its launch, BetSymphony has quickly distinguished itself in a crowded iGaming landscape. Its modular, fully customizable infrastructure is built to give operators more control – whether managing the frontend, integrating real-time odds feeds, or shaping complex pricing models. 

The platform’s flexible architecture allows rapid deployment in regulated markets, empowering operators to localize with precision and adapt quickly to shifting market conditions. Its combination of speed, adaptability, and enterprise-grade reliability makes BetSymphony a powerful choice for ambitious brands looking to scale without compromise. 

Driving Player Engagement With Multi-Agent Intelligence

The nomination arrives as BetHarmony, BetSymphony built-in AI agent, introduces one of its most transformative upgrades to date: a multi-agent intelligence system. 

This AI architecture goes far beyond simple chatbot interactions. By deploying multiple specialized agents that collaborate in real time, BetHarmony delivers deeply personalized and proactive player support. These intelligent agents: 

• Remember past user interactions
• Anticipate future actions and needs
• Dynamically handle tasks like placing bets, checking odds, and navigating menus 
• Communicate naturally via voice recognition in the player’s preferred language

This shift from reactive support to intelligent orchestration significantly enhances player satisfaction and retention – positioning BetHarmony as a core differentiator for modern sportsbook operations. 

Why the industry is paying attention

In an industry where speed often comes at the cost of control, BetSymphony proves you can have both — and more. By combining source code ownership, zero revenue share, modular design, and AI-driven capabilities, BetSymphony is giving operators the power to build profitable, future-proof sportsbook platforms on their terms. 

Winners will be announced this November at the SiGMA Europe Summit in Malta, where the world’s leading iGaming innovators will be recognized.  

If you believe in smarter, more adaptive sportsbook platforms, show your support by voting for BetSymphony at the SiGMA Europe Awards. 

Visit the SiGMA Awards Page to Vote 

Two powerhouse products just became one. BetHarmony, the multi-agent AI brain behind voice and chat betting, personalised player journeys, and multilingual support, is now built directly into BetSymphony, the no-revenue-share sportsbook and casino platform where operators own 100% of the source code. 

The integration unlocks a new, AI-first betting experience where players can place bets, explore sports and casino content, check promotions, manage wallets, and access multilingual assistance – all through natural, intuitive chat or voice interactions. Operators gain the ability to automate onboarding, streamline self-service, and deliver personalized journeys that adapt in real time to individual player needs. Operators keep the keys to their platform, their data, and their profits. 

Two Flagship Products, One Seamless Experience 

• BetHarmony – An AI-driven, multi-agent interaction layer capable of understanding betting queries, account commands, and responding naturally across multiple channels in over a dozen languages making every step feel smooth, fast, and personal. 

• BetSymphony – The sportsbook and casino platform operators choose when they want complete control. 100% code ownership. No revenue share. Comprehensive PAM, trading, promotions & bonus systems, data warehouse and more. Now with BetHarmony built in—so every player interaction is instant, relevant, and tailor-made. 

Why Operators Care 

• Faster bets, smarter journeys – Reduce time-to-bet from clicks to conversation. 
• Always-on, multilingual service – 24/7 voice + chat in more than a dozen languages. 
• Lower support load – Intelligent automation handles repetitive queries before they hit your team. 
• Two UIs, one platform – High-performance traditional frontend or AI-powered interaction – switchable as needed. 

This isn’t AI as a side feature. It’s AI as the operating mode. BetHarmony inside BetSymphony means operators control the keys, players get a personalised game, and the industry gets a taste of what’s next. 

By Sofiya Savka, VP of iGaming at Symphony Solutions 

For years, iGaming was about execution. Build the sportsbook. Launch the mobile app. Plug in the games. Go live fast. But the industry has matured—and the playbook has changed. 

Today, success isn’t about being first to market. It’s about being first to unlock the power of data. 

We’re in the middle of a platform reckoning. Operators are no longer just asking, “Can it scale?” They’re asking, “Can it learn?” Can it tell me why my retention is dipping in Ontario? Can it adapt my bonus flows in Nigeria without a dev sprint? Can it show me my real ROI, now—not next week? 

If the answer is no, you’re building for yesterday. 

The Real Shift Isn’t Mobile. It’s Mental 

At Symphony Solutions, we’ve built what you’d expect from a seasoned iGaming tech team: 

• Sportsbook and casino platforms that scale. 
• Mobile apps designed for real betting behaviour. 
• Lean, low-data platforms that thrive in bandwidth-tight markets like Africa. 
• And yes—plenty of deep integrations with wallets, PAMs, feed providers, CRMs and other third-party providers. 

But here’s the truth: those are just the basics now. Over the past two years, something shifted. The questions changed. It used to be: “Can you plug us into this system?” 
Now it’s: “Can you help us figure out which players are going to disappear after day two?” 

That’s not a feature request. That’s a survival question. Because the biggest change in iGaming today isn’t about mobile, or UX, or adding more games. It’s mindset. Operators don’t just want platforms that work—they want platforms that work smarter. 

That’s exactly where we’ve leaned in. Now we’re building real-time dashboards that show what’s happening with your revenue as it happens. We’ve built predictive tools that flag when player engagement starts to slip—before it’s too late. We’ve made it possible to test offers on the fly, without needing weeks of dev time. 

It’s not about adding bells and whistles. It’s about turning your platform into a growth engine—one that thinks, learns, and adapts with you. That’s the real shift. And it’s not just exciting—it’s essential. 

What the Industry Numbers Don’t Tell You 

Yes, the market is booming. 

• $103B in global iGaming revenue in 2025 
• Projected to hit $169B by 2030 
• Mobile-first markets dominating across the US, UK, Nordics, and Africa 

But here’s what those stats don’t say: The gap is widening between operators who are data-smart and those who aren’t. 

We’re seeing it in KPIs: one operator with intelligent retention flows keeps LTV growing quarter over quarter. Another with the same games and promos? Flatline. 

Data’s not optional anymore—it’s the real differentiator. 

Flashback: A Big Brand with a Silent Problem 

A major European operator came to us in 2023. Everything looked fine on the outside—decent growth, stable platform, minimal downtime. 

But behind the scenes, player retention was quietly slipping. VIPs were ghosting. Campaigns weren’t landing. Marketing blamed product. Product blamed CRM. CRM blamed tools. 

What they didn’t have? Visibility. 

We rolled out real-time dashboards, behavioural segmentation, and a basic predictive churn model. Within weeks, the team could see what was happening—and why. LTV started climbing. Bonus burn dropped. CRM finally had a seat at the table. 

That’s not innovation. That’s catching up to where the industry should already be. 

Why BetSymphony and BetHarmony Exist 

The challenges above inspired us to build smarter solutions. 

BetSymphony is our modular iGaming platform designed to give operators full control—not just over UI, but over the levers that drive ROI. Analytics is built-in, not bolted on. 

BetHarmony is our AI-powered engagement layer. It nudges the right players at the right time, with behaviour-based personalization that’s proven to increase retention. No spammy promos. No guesswork. 

These tools weren’t built in isolation—they were shaped by real client challenges: low retention, scattered reporting, no single source of truth, delayed decision-making. We built to solve those. And the results show. 

What Operators Are Actually Asking Now 

Here’s what comes up in nearly every strategy call I have: 

• “How can I segment players more intelligently without adding headcount?” 
• “Can I track promo ROI without waiting for my BI team?” 
• “How do I reduce churn before it happens?” 

Operators aren’t looking for more vendors. They want strategic partners—people who understand the business side as well as the tech stack. 

That’s where we play best. 

The Road Ahead: Platform Agility + Predictive Power 

We’re heading into a new chapter of iGaming—one where platforms are judged not just by uptime or features, but by how well they help you move: 

• Faster to market 
• Faster to insight 
• Faster to growth 

That’s the challenge. And we’re building for it—head-on. 

If you’re building your iGaming business for the next five years, not just the next release, let’s talk. 

This isn’t just evolution. It’s game-time strategy. 

Symphony Solutions is proud to introduce the BetSymphony Sportsbook Frontend, the latest expansion of the BetSymphony ecosystem. It gives sportsbook and casino operators full ownership and control of their player-facing platforms, ending reliance on third-party roadmaps and revenue-sharing models. 

For years, white-label and turnkey solutions have promised speed to market but left operators with rigid roadmaps, long customization delays and limited flexibility, often restricting what can be customized at all. BetSymphony Sportsbook Frontend eliminates these constraints by giving operators full source code ownership and complete control over their product roadmap, immediately or after a lease period. They can design, customize, and scale on their schedule, not their vendor’s. 

Key Features of BetSymphony 

• Full source code ownership: Unlocks complete control over customization, innovation, and long-term product strategy. 

• Complete roadmap autonomy: Enables operators to prioritize features that drive revenue and competitive advantage, without vendor-imposed delays. 

• Rapid customization: Accelerates the time to market for new features and user experience improvements, keeping operators ahead of shifting player expectations. 

• Scalable, high-performance architecture: Ensures consistent, reliable user experiences across devices and market conditions, including low-spec devices and poor networks. 

• Mobile-first design: Maximizes engagement and market reach in mobile-dominant regions, including Africa and other emerging economies. 

• No revenue-sharing model: Protects profit margins and ensures that scaling operations increase revenue, not costs. 

These business advantages are supported by a robust technical foundation that accelerates development, simplifies maintenance, and ensures long-term scalability. 

Technical Features of BetSymphony Frontend 

BetSymphony Frontend is built on a robust architecture that reduces development time, accelerates deployment, and delivers consistent, scalable user experiences. 

• NX Monorepo Architecture: Simplifies code management and sharing, reducing development time and simplifying long-term maintenance. 

• Lightweight, scalable codebase: Optimized for high performance across both mobile and desktop, minimizing latency and maximizing user retention. 

• Angular CMS with custom core framework: Enables rapid content updates and consistent user experiences, reducing reliance on technical teams for day-to-day changes. 

• Custom artifact distribution system: Allows seamless deployment across multiple environments, accelerating rollouts and minimizing downtime. 

• Tenant-aware CSS variable theming: Supports effortless brand differentiation across markets without impacting core functionality. 

• Middle-layer logic architecture: Balances workload between the front and back end, ensuring stability and speed even under high user demand. 

Frontend Benefits 

The frontend is no longer just a user interface for sportsbook and casino operators. It has become a key driver of growth, profitability, and brand differentiation. BetSymphony Frontend delivers that advantage. 

The platform’s SEO-optimized architecture expands organic reach and lowers the cost of acquiring new players. Its performance is built for today’s markets, offering speed and stability even on low-end devices and poor network connections. This is essential for regions, where user expectations are high, but infrastructure often lags, such as in parts of Africa, where mobile internet is dominant and users rely on older devices. BetSymphony Frontend has already proven its reliability in these conditions, ensuring fast, stable performance. 

BetSymphony Frontend also simplifies operations. Its well-documented, scalable codebase shortens onboarding and accelerates development. An integrated CMS allows business teams to manage content directly, reducing delays and costs. 

However, performance and efficiency are only part of the equation. As operators grow, flexibility becomes critical. BetSymphony’s microservices framework makes adding new features easy, responding to market changes, and managing multiple brands efficiently. Just as important, complete source code ownership gives operators control over the look of their frontend and how it evolves. This turns technology into a growth engine, not a limitation. 

What’s Next for BetSymphony – Conversational Frontend, Casino Expansions, and Advanced Tools 

BetSymphony Frontend continues to evolve. Symphony Solutions is expanding the platform’s capabilities based on operator feedback and market trends. We’re working on the following: 

• An innovative conversational interface designed to enhance player interaction through chat-based navigation, personalized prompts, and real-time support. This UI creates a more engaging and intuitive user experience, especially on mobile devices.  

• Broader casino features and integrations to boost player engagement. 

• Advanced bonus engine with richer logic, segmentation, and automation. 

• Enhanced analytics tools for deeper player insights. 

• New operational tools to simplify platform management. 

Symphony Solutions will continue working closely with operators to align platform customization and roadmap priorities with their business goals. This partnership ensures that technology supports long-term growth. 

About BetSymphony 

The BetSymphony igaming platform developed by Symphony Solutions, gives sportsbook and casino operators complete control of their technology and business strategy. It replaces rigid, revenue-sharing models with full source code ownership and flexible architecture. Operators can customize, scale, and innovate without third-party constraints, reducing complexity, improving engagement, and accelerating growth. 

About Symphony Solutions 

Founded in 2008, Symphony Solutions delivers AI, Cloud, and Agile transformation services with deep expertise in iGaming. The company partners with leading operators worldwide, providing technology that drives profitability, operational efficiency, and market leadership. 

For more information or to schedule a demo, contact our team and discover how BetSymphony Frontend can transform your brand’s performance. 

We’re thrilled that Symphony Solutions has been ranked #7 in the 2025 Inspiring Workplaces Awards Europe, securing a spot among the Top 10 most inspiring workplaces across the continent. This recognition is gratifying for our entire team, especially in a year that saw hundreds of outstanding organizations apply from all over Europe. 

From day one, we’ve believed that building a great company starts with creating a great culture; and this award is proof that our people-first approach is making a real impact. Even more exciting, we also earned special recognition in two categories: 

• Inspiring Wellbeing, for our holistic approach to employee health—mental, emotional, and physical—and for embedding wellbeing into how we work, not just offering it as a benefit. 

• Inspiring Employee Experience, for creating a workplace where every touchpoint—from onboarding to daily collaboration—reflects care, trust, and intentional design. 

These honors reflect the trust we place in our people, the care we put into everyday experiences, and the intention behind how we lead, collaborate, and grow together. 

The 2025 winners were announced at a celebratory gala on May 15 at London’s Troxy venue, following an independent review across six core pillars: Culture & Purpose, Leadership, Wellbeing, Inclusion, Employee Voice, and Employee Experience. Submissions were evaluated not by surveys, but by real-world evidence, setting a high bar for authenticity and impact. 

As we look ahead, this award reinforces our belief that investing in people isn’t just the right thing to do, it’s the smartest thing to do. From thoughtful AI adoption to flexible, distributed teams, we’re continuing to shape a workplace where people can thrive. 

About Inspiring Workplaces 

The Inspiring Workplaces Group is headquartered in the UK and operates across North America, Europe, the Middle East, Africa, Latin America, Asia, and Australasia. Now, in its tenth year, the organization exists to spotlight and support forward-thinking companies actively reshaping the world of work.  

By recognizing those who put people first—not just in principle but in practice—Inspiring Workplaces provides a global platform for progress. Its mission is simple: to elevate workplace standards everywhere by showcasing what’s possible when companies lead with trust, purpose, and humanity.  

In a recent contribution to Forbes Technology Council, Theo Schnitfink, Founder and Chairman of Symphony Solutions, has delivered a clear message to executives: AI agents are no longer experimental. They’re operational—and driving business outcomes. 

Drawing from direct experience working with enterprise AI initiatives, Theo describes a shift that goes well beyond the scripted automation of chatbots. AI agents are autonomous operators that reason, plan, and act without human intervention. They also function across systems, integrate via APIs, and collaborate in real time—replacing slow workflows with continuous execution.  

Here’s what stands out from the article: 

• End-to-end execution: AI agents now manage customer disputes, financial processes, and research tasks independently—reducing delays and freeing up human teams. 

• Smooth cross-functional collaboration: Modular, API-integrated agents operate across departments in real time, eliminating silos and streamlining coordination. 

• Faster, smarter interactions: With multimodal capabilities, agents respond to voice, text, images, and live data—making both customer and internal experiences more dynamic. 

• Broader accessibility: As foundation models become cheaper and easier to deploy, advanced AI is now within reach for businesses beyond the tech elite. 

• Governance is non-negotiable: Greater autonomy demands greater accountability—transparent, explainable, and auditable systems are essential for responsible AI adoption. 

With billions invested in AI agent startups and enterprise adoption accelerating, Theo emphasizes that the companies winning in 2025 are those deploying AI not at the edges—but at the core of their operations. 

Read the full article on Forbes to understand why companies that embrace AI agents today will define the competitive landscape tomorrow.

Symphony Solutions is delighted to announce the latest evolution of BetHarmony, an AI-powered agent now equipped with advanced RAG, voice recognition, and extended multilingual support. Designed to sharpen decision-making, elevate user engagement, and break language barriers, this release pushes the boundaries of what’s possible in AI-driven gaming. 

Valentina Synenka, board member of Symphony Solutions, expressed her excitement about this release, highlighting it as a major step forward. 

Key Enhancements in BetHarmony’s Latest Release 

Here’s what to expect in the new release: 

Smarter, Faster Betting with Enhanced RAG 

Winning in iGaming is all about timing, and BetHarmony’s upgraded Retrieval-Augmented Generation (RAG) system with pre- and post- retrieval optimization puts players ahead of the game. Building on its previous version, this enhanced AI refines data retrieval, reduces latency, and delivers real-time insights with unmatched accuracy. With BetHarmony, players can make informed bets faster than ever—staying one step ahead of shifting odds. 

Voice Recognition: From Text to Talk  

As demand for voice-driven interactions grows, BetHarmony introduces advanced voice recognition, making betting faster and more intuitive than ever. Placing bets, checking odds, and navigating the platform is as simple as speaking a command. Inspired by the rapid adoption of voice AI in platforms, this feature delivers a smooth, natural, and frictionless betting experience. 

Multilingual – Extending Our Reach via Voice 

We have added more languages via voice, enhancing the accuracy and responsiveness of multilingual interactions. This ensures a smoother, more natural experience for players worldwide. It creates a more inclusive and accessible gaming environment. 

Performance Upgrades: Faster, Smoother, More Reliable 

BetHarmony’s latest update brings significant speed enhancements, improved stability, smarter error handling, and other general improvements, ensuring a smooth gaming experience—no lag, no delays, just pure performance. 

Smooth Integrations: Flexible, Efficient, Uninterrupted 

Integrations should work in the background, not slow you down. BetHarmony’s latest update streamlines workflows and enhances automation, making it easier than ever for operators to expand without delays. With fewer obstacles and smarter processes, everything runs smoothly and without interruption. 

About BetHarmony 

BetHarmony, is a pioneering AI betting agent for casino and sportsbook players, developed by Symphony Solutions. It takes the hassle out of onboarding, simplifies transactions, and keeps players engaged with 24/7 multilingual support.  

This latest update with enhanced advanced RAG, advanced voice recognition, and expanded multilingual capabilities makes everything faster, smarter, and more intuitive. Players get instant data and can navigate easily with simple voice commands—no lag, no friction, just smooth, intelligent gaming. With these cutting-edge features, BetHarmony is leading the future of iGaming. 

For years, operators have branded their platforms as “AI-powered,” yet a closer look often reveals little more than glorified chatbots and basic automation. True AI—the kind that adapts, learns, and enhances user experiences—remains largely absent. 

Symphony Solutions, an IT and cloud transformation firm, believes it’s time to cut through the hype. The company’s latest innovation, BetHarmony—recently highlighted in SBC Leaders—positions itself as a true AI agent for the iGaming sector, delivering non-scripted interactions, deterministic decision-making, and real-time player analysis. Instead of questioning whether AI will reshape the industry, the focus now shifts to identifying real innovations versus empty AI claims. 

At the recent SBC Summit, Valentina Synenka, board member at Symphony Solutions, called out the widespread misuse of AI in iGaming—where marketing claims often outpace technological reality: 

This AI-washing phenomenon isn’t unique to gaming. Across industries, companies are slapping “AI-powered” onto products with little more than rule-based automation and pre-set workflows. However, in iGaming, regulators, players, and industry leaders are starting to notice. 

Additionally, Synenka argues that most iGaming operators are dangerously behind in implementation and understanding what real AI actually means. 

“I remember being at the SBC Summit last year, and I sat in on a panel where people debated, ‘Should we allow AI in iGaming?’ I thought, wow, this is inevitable. And it dawned on me that some are so behind they don’t even know where the whole market is moving.” 

This raises serious concerns about whether operators are prepared for the evolving regulatory landscape and the growing demands for AI accountability.  

BetHarmony: The AI Agent That Doesn’t Hallucinate 

Most iGaming AI solutions today fall into one of two flawed categories: scripted automation, which relies on pre-programmed responses that fail to adapt, or hallucinating AI, which fabricates information and creates compliance risks. BetHarmony is neither. Designed as a deterministic AI agent, it delivers real intelligence—adapting dynamically to player behavior, identifying frustration points that require human intervention, and ensuring every response is accurate, compliant, and free from guesswork. 

Alongside BetHarmony, Symphony Solutions is tackling another critical iGaming challenge: platform ownership. Most sportsbook solutions lock operators into revenue-sharing models, reducing long-term profitability. BetSymphony, by contrast, is a fully open-source sportsbook platform, giving operators complete control over their technology stack—without revenue-share obligations. 

This means operators can: 

• Customize their sportsbook experience 
• Scale without third-party restrictions 
• Eliminate unnecessary revenue splits 

Together, BetHarmony and BetSymphony present a new AI-driven model for iGaming—one that prioritizes transparency, control, and real intelligence over scripted automation. 

The Future of AI in iGaming: Adapt or Fall Behind 

AI is no longer just an upgrade in iGaming—it’s the industry’s next battleground. The next wave of AI agents will go beyond scripted chatbots. They will detect fraud in real-time, personalize player engagement, and optimize loyalty programs—all while ensuring compliance through transparent decision-making. These systems won’t just improve operations; they will define the next generation of iGaming. Valentina Synenka sees the shift happening fast: 

“In the next few months, more AI agents will appear. They could be in the fraud detection space or on the front end, handling bonuses and loyalty programs. These systems will be more intelligent, deeply integrated, and capable of managing complex player interactions.” 

As AI continues to evolve, embracing these advancements will be key to working smarter, moving faster, and staying ahead in an increasingly dynamic iGaming landscape.  

At Symphony Solutions, 2024 reminded us that the true measure of success is not only in hitting business goals, but the impact we have on the world around us. From continuing to stand with Ukraine during its hardest moments to empowering women, and helping vulnerable communities around the world, every effort this year reflected our commitment to making a meaningful difference. 

One of the defining moments of 2024 was the drone-building workshop, where Symphonians came together with urgency and purpose, assembling nearly 10 drones in a single day for defenders on the frontlines. It wasn’t just about building drones—it was about giving hope, strength, and tangible support to those protecting their homeland.  

Our dedication to Ukraine didn’t stop there. Through the UNBROKEN National Rehabilitation Center, we supported advanced bionic prosthetics for soldiers like Vasyl Marchyshyn, whose resilience and recovery remind us of the strength of the human spirit. Visiting the center was humbling—seeing firsthand the dedication of the professionals and the courage of the patients was unforgettable. With over 64,000 surgeries and half a million patients treated this year, the center is a true pillar of hope. Symphony Solutions is proud to stand with them, lending our support to their extraordinary mission. 

Furthermore, we also raised money through efforts like the Generous Thursday Charity Fair and Easter Egg Workshop, providing essential resources to psychiatric hospitals and recovery programs. These weren’t just events, they were moments of unity, where Symphonians came together to prove that creativity and compassion can save lives. 

In 2024, Distance for a Difference 3.0 reminded us of the power of collective effort. Symphonians from around the world came together to walk, run, and cycle, transforming every kilometer into hope for children with chronic illnesses. The result? A €10,000 donation to the With an Angel on a Shoulder Charity Foundation, bringing essential resources to Lviv’s Children’s Mobile Hospice. A true reflection of our commitment to making a difference. 

Meanwhile, the SHE. Community, now in its sixth year, continued its mission of empowering women. By providing tools for leadership, financial independence, and confidence, it reinforced our belief that when individuals thrive, communities flourish. 

Innovation was also a key theme in 2024. The AI Olympics brought together Symphonians from around the world to tackle real-world challenges using cutting-edge tools. More than just a competition, it became a celebration of creativity, collaboration, and forward-thinking—a true reflection of our culture of progress and learning. 

These are just a few highlights of what we’ve accomplished together, and they remind us that when we act with purpose, the impact can be extraordinary. Together, we showed how small steps can lead to profound outcomes. As Valentina beautifully put it: “It’s me who says thank you. Thank you to the organizations and initiatives we were privileged to support, for the meaningful work you do and for allowing us to play a small part in causes that truly matter.” 

Read more about the lives touched and the initiatives that defined this year in the CSR Report 2024. 

Symphony Solutions proudly announces the appointment of Kseniya Kobryn as the new Chief Executive Officer, effective immediately. Kseniya, who has been with Symphony Solutions for nearly nine years and served as Chief Operating Officer for the past five years, now steps into this leadership role following the transition of Theo Schnitfink, the company’s beloved Founder and Chairman. Theo’s vision and leadership have shaped Symphony Solutions into the innovative and inspiring company it is today.

Reflecting on his journey with Symphony Solutions, Theo Schnitfink shared, “Leading Symphony Solutions has been one of the greatest adventures of my life. Building this company from the ground up and seeing it grow has been truly rewarding. Now, it’s time for a new chapter. I have full confidence in Kseniya Kobryn to guide Symphony into the future with fresh ideas and unwavering dedication.”

Although stepping down as CEO, Theo will remain actively involved in Symphony Solutions alongside his wife, Valentina Synenka, as engaged members of the company’s board.

Kseniya Kobryn expressed her excitement and commitment to the company’s future: “It is a moment of great pleasure and honor for me. Being supported by my team, I plan to lead as a servant leader, staying connected to the needs of Symphony Solutions and its people. I am happy, honored, and committed to doing all I can to bring great results for Symphony.”

This leadership transition marks a new chapter for Symphony Solutions, one filled with opportunities for growth and innovation. The entire Symphony team extends deep gratitude to Theo for his visionary leadership and warmly welcomes Kseniya as she embarks on this exciting journey.

Symphony Solutions is thrilled to introduce BetSymphony, a next-generation sportsbook platform that empowers operators to fully control their sportsbook operations. In an era where adaptability and customization define success, BetSymphony delivers a unique advantage by allowing operators to own their source code, freeing them from revenue-sharing models and providing full financial autonomy. 

With a foundation built on deep industry knowledge, BetSymphony caters to the evolving demands of sportsbook and casino operators. After a highly successful pilot program with industry leaders, BetSymphony is now positioned as a premier solution for enhanced user engagement, streamlined workflows, and unparalleled sportsbook management. 

Key Features of BetSymphony 

• No Revenue Sharing: Operators maintain complete revenue control by owning the source code, enabling them to retain 100% of their profits and scale without limitations. 

• Advanced Player Account Management (PAM): Features responsible gaming functions like self-exclusion and deposit limits to promote player trust and regulatory compliance. 

• Diverse Betting Options: Offers a range of betting formats such as pre-match, in-play, and cash-out, fostering a dynamic and flexible betting experience. 

• Seamless Third-Party Integrations: Easily integrates with top CRM systems, payment solutions, and data analytics tools, creating a cohesive ecosystem for enhanced efficiency and user satisfaction. 

• Customizable User Interface: BetSymphony allows operators to personalize their UI, creating an engaging experience that aligns with their brand and enhances player loyalty. 

• Real-Time Analytics and Alerts: Real-time insights and advanced analytics support operators in making data-driven decisions that boost engagement and revenue. 

• Omnichannel Support: Consistent, cross-platform engagement for online, mobile, and retail experiences ensures operators can reach every market segment. 

BetSymphony is also powered by BetHarmony, an advanced AI assistant, bringing an intelligent edge to player interactions. By leveraging BetHarmony’s AI-driven insights, operators can enhance player engagement through personalized support, seamless account setup, and real-time insights that position them as leaders in a fully AI-powered ecosystem. 

Valentina Synenka, CEO of Symphony Interactive, shares, “BetSymphony provides operators with the flexibility to innovate, adapt quickly, and deliver exceptional experiences. Together with BetHarmony, an AI-powered iGaming assistit empowers operators to build loyal, engaged communities that drive growth.” 

About BetSymphony 

BetSymphony, developed by Symphony Solutions, is crafted to streamline operations and maximize engagement for sportsbook and casino operators. With cutting-edge technology and a user-first approach, BetSymphony equips operators with the tools needed for long-term profitability and industry leadership. 

About Symphony Solutions 

Symphony Solutions is a leading provider in AI, Cloud, and Agile transformation services. Established in 2008, the company has consistently delivered award-winning iGaming solutions, partnering with top-tier operators and advancing innovation in the iGaming sector. 

For more details, reach out to our team to see how BetSymphony can elevate your sportsbook experience and operations. 

We’re excited to announce that BetHarmony, our AI Assistant for iGaming, has expanded its feature set to include support for casino and sportsbook operators, along with 24/7 customer assistance. This new update is designed to enhance every aspect of the user experience, from seamless onboarding to intuitive betting processes, ensuring all players receive top-tier, human-like service. 

After a successful proof of concept and positive feedback from industry leaders, Symphony Solutions has officially launched BetHarmony. This AI assistant is set to enhance various aspects of user experience, from initial onboarding to advanced betting capabilities. BetHarmony promises to ensure that all players receive VIP treatment with a human-like, responsive service. The platform stands out by offering a set of powerful tools aimed at improving user acquisition, engagement, retention and exceptional instant 24/7 customer support. 

Valentina Synenka, CEO of Symphony Interactive, expressed her excitement about the launch: “Launching BetHarmony marks a significant milestone for us. Driven by groundbreaking AI research and insights from our proof of concept, this platform is designed to lift user experience while providing operators with tools to enhance engagement and retention.” 

The latest release has been developed based on insights gathered from in-depth market research and feedback by early adopters. It introduces a set of features tailored to meet the specific needs of both casino and sportsbook operators. 

Key BetHarmony Features: 

• Human-Like Communication with Clarification: BetHarmony supports smooth, AI-powered communication, mimicking a real personal assistant.  

• Games and Betting Smart Search Capabilities: Players can instantly locate games, sports, countries, leagues, teams, or events by attributes such as type, provider, and language, using advanced semantic search technology for more relevant and precise results. 

• Direct Betting: Place bets directly from BetHarmony, simplifying the betting process. 

• Odds Selection: Simplify the betting process with easy odds selection, directly adding bets to the betslip. 

• Customizable UI Styles for Operators: This feature allows operators to customize the user interface to better align with their branding and user preferences. 

• Real-Time Critical Alerts: The platform provides instant alerts on critical metrics, aiding operators in maintaining system stability and enhancing user satisfaction. 

• Customer Support: 24/7 instant human-like assistance with opportunity to escalate to the real agent. 

• Advanced Reporting Tools: Detailed analytics on user interactions and system errors are available to operators, enabling informed decision-making and continuous improvement. 

Valentina further highlighted, “This platform represents a significant evolution in how users engage with online casinos and sportsbooks. With features like smart search and direct betting, BetHarmony is not merely responding to current industry needs but is also setting the stage for future innovations.” 

Future Developments 

The expansion of BetHarmony is a significant step in Symphony Solutions’ vision for the future of iGaming. The company continues to innovate with plans for further enhancements, including escalation alerts feature coming in early September. This feature will automatically escalate sensitive user inquiries to a live agent without requiring the user to make the request, ensuring critical issues are addressed promptly. This will be followed by advanced user authentication, personalized game recommendations, and support for multiple languages. 

About BetHarmony 

BetHarmony, powered by Symphony Solutions, is an innovative AI assistant designed to optimize the gaming experience for both casino and sportsbook operations. It streamlines onboarding, simplifies transactions, and enhances user engagement with 24/7 multilingual support. BetHarmony sets new standards in the digital betting landscape by providing operators with tools to increase user engagement and operational efficiency. 

After a successful Proof of Concept and overwhelmingly positive feedback from industry leaders, Symphony Solutions is excited to launch BetHarmony, an AI-powered assistant tailored for the iGaming industry.  

Designed to cater to both casino and sportsbook operators, BetHarmony leverages cutting-edge technology to enhance every aspect of user interaction—from initial onboarding to advanced betting capabilities to ensure that all players receive VIP treatment with a human-like, responsive service. The platform stands out by offering a set of powerful tools aimed at improving user acquisition, engagement, retention and exceptional instant 24/7 customer support. 

Eduardo Remedios, VP of iGaming at Symphony Solutions, shared his enthusiasm about this debut: “Launching BetHarmony is a proud moment for us. This is a brand-new venture into the iGaming sector, driven by groundbreaking AI research and invaluable insights from our initial market introduction. Our platform not only lifts the user experience but also equips operators with powerful tools designed to enhance engagement and retention.” 

Our first release offers casino version features and customer support. The casino version has been developed based on insights gathered from in-depth market research and feedback by early adopters.  

Key Features of the BetHarmony Casino 

• Enhanced Search Capabilities: Players can search for games by attributes such as type, provider, and language, using advanced semantic search technology for more relevant results. 

• Customizable UI Styles for Operators: This feature allows operators to customize the user interface to better align with their branding and user preferences. 

• Real-Time Critical Alerts: The platform provides instant alerts on critical metrics, aiding operators in maintaining system stability and enhancing user satisfaction. 

• Automated FAQ and Support: With a robust FAQ database and advanced logging mechanisms, the platform ensures users receive timely and accurate support. 

• Advanced Reporting Tools: Detailed analytics on user interactions and system errors are available to operators, enabling informed decision-making and continuous improvement. 

Eduardo further highlighted, “This platform represents a significant evolution in how users engage with online casinos. With features like enhanced search capabilities and real-time alerts, BetHarmony is not merely responding to current industry needs but is also setting the stage for future innovations.” 

Looking Ahead  

The launch of BetHarmony is just the beginning. Starting with casino features, the next step is to satisfy the needs of sportsbook operators. The upcoming release will include sportsbook features such as automated customer support, enhanced search of specific sports event bet, popular and trending sport bets, multiple types of odds support, and much more. This new release is expected early in September. 

Symphony Solutions is dedicated to continual innovation, aiming to enhance the capabilities of their AI-driven assistant and introduce additional functionalities. 

About BetHarmony 

BetHarmony, powered by Symphony Solutions, is an innovative AI assistant that revolutionizes the iGaming industry for both casino and sportsbook operations. Designed to optimize every aspect of the gaming experience, BetHarmony streamlines onboarding, simplifies transactions, and enhances user engagement with 24/7 multilingual support. With BetHarmony, operators can expect a robust increase in user engagement, enhanced operational efficiency, and superior overall user experience, setting new standards in the digital betting landscape. 

BetHarmony, has been acknowledged for its groundbreaking advancements in sports betting technology by the EGR B2B Award in the Innovation in Sports Betting Software category. 

We are proud to announce that Symphony Solutions has been recognized as one of the Top 25 Inspiring Workplaces in Europe for 2024, proudly securing the 8th spot on this prestigious list. This year’s competition saw hundreds of leading companies from across Europe vying for recognition, making our achievement even more remarkable. 

This accolade highlights our unwavering commitment to creating an intentional People-First culture. Over the past year, we have not only navigated numerous tech challenges but have also prioritized employee wellbeing, professional development, and fostering a thriving, supportive work environment. 

“We are incredibly proud to be named one of Europe’s most inspiring workplaces,” said Valentina Synenka, our VP of Marketing. “The award reflects our company’s hard work and dedication, emphasizing our commitment to a culture where employees can excel and innovate. Symphony Solutions believes that a supportive and engaging work environment is vital to our success.” 

At Symphony Solutions, our unique symphony of culture and purpose combines servant leadership with a deep commitment to wellbeing, inclusion, and a genuine effort to ensure every employee’s voice is heard. Our flexible work-from-anywhere policy, vibrant virtual communities, and emphasis on personal and professional growth create an environment where innovation thrives.  

By integrating advanced AI tools with the human touch, we enhance our efficiency while fostering creativity and collaboration. This award underscores our belief that investing in our people is essential for attracting and retaining top talent, making Symphony Solutions not just a workplace, but a thriving community. 

About Inspiring Workplaces 

Inspiring Workplaces is a global organization dedicated to recognizing and promoting inspiring workplaces. The Top 25 Inspiring Workplaces awards celebrate organizations that excel in creating a PeopleFirst culture through six key elements: Culture and Purpose, Leadership, Wellbeing, Inclusion, Employee Voice, and Employee Experience. 

Symphony Solutions is proud to announce that we have been shortlisted for the prestigious 2024 EGR B2B Awards in two categories: Innovation in Sports Betting Software for BetHarmony and IT Supplier. This recognition highlights our commitment to innovation and excellence in the gaming industry. 

The EGR B2B Awards celebrate the very best service providers in the online gaming industry, recognizing the achievements of suppliers from across all the major e-gaming disciplines. This year, the competition was fierce with over 700 entries, making our double shortlist achievement even more significant. 

Innovation in Sports Betting Software for BetHarmony 

Our latest product, BetHarmony has been acknowledged for its groundbreaking advancements in sports betting technology. BetHarmony, an AI assistant, revolutionizes sports betting by enhancing the entire betting experience. It uses advanced algorithms and real-time data to help users easily set up accounts, transfer funds, and place bets. You can find more details about BetHarmony here. 

IT Supplier  

Being shortlisted in the IT Supplier category underscores our dedication to providing top-notch IT solutions that meet the complex demands of the gaming industry. Our robust infrastructure, innovative solutions, and exceptional client support have positioned us as a trusted partner for gaming operators worldwide. 

The winners will be announced at the EGR B2B Awards ceremony on Thursday, June 13th at The Roundhouse in Camden. We look forward to the event and are honored to be recognized among the industry’s best. 

For more information about the awards, visit EGR B2B Awards . 

The year 2023 for Symphony Solutions was marked with us continuing our unwavering support for the people of Ukraine caught up in a war of aggression forced on their sovereignty by russia. Our charity initiatives are a result of our strong stance as a company, as well as numerous personal initiatives by Symphonians. 

Symphony Solutions was able to support on company level numerous large-scale projects, from the Stand by Ukraine charity foundation to close cooperation with the Angel Fund and UNBROKEN rehabilitation center. 

We continued providing our support and expertise to RebuildUA. Since the start of the project, 1,314,443+ infrastructure objects were analyzed and added to the database. 

While the focus on Ukraine remains strong, we always remember our global commitment to supporting gender equality, education, and much more. 

Our charity initiatives in Macedonia extended to supporting SOS Children’s Village, an educational initiative for children and teens without parental care, as well as Glas Protiv Nasilstvo charity organization that provides services to women and children who survived gender-based and domestic violence. 

We launched an NFT collection directing all the proceeds towards supporting the women in Ukraine with the NGO Центр “Жіночі перспективи”. 

We prioritized the self-care and wellbeing of Symphonians. A newly introduced Benefits A la Carte program supports Symphonians in their pursuit of a healthy lifestyle, both mental and physical. 

In 2023, we used our athletic affection turning it into a global charity initiative, having launched two charity races Distance for a Difference. Symphonians and their families around the world covered a total of 10,275 km and raised over 600K UAH that were donated to the charity organization “With an Angel on a Shoulder”. 

Read about this and more in our CSR Report 2023. 

Drawing from his extensive experience in the tech sector, Theo Schnitfink discusses how advancements in natural language processing and AI technologies are not merely trends that might pass but are shaping the future of business and customer interaction.  

The potential AI assistants offer is vast, from personalized, efficient, and autonomous customer experience, 24/7 support, scheduling appointments, to tailored recommendations, and optimizing processes through automation. Theo shares his firsthand experience and observations on the trend, and dives into the various applications of AI-powered assistants in sectors like e-commerce, iGaming, and healthcare.  

Here’re some interesting highlights from the article:  

• AI-powered assistants are transforming customer service by providing personalized and efficient support across various industries. 

• The use of natural language processing (NLP) enables these assistants to offer tailored recommendations and support, enhancing customer loyalty and engagement. 

• AI assistants contribute to business success by automating routine tasks, optimizing processes, and offering round-the-clock support. 

• The application of AI in customer interactions necessitates careful consideration of data privacy and the quality of training data to avoid biases. 

• Collaboration with experts and continuous refinement of AI models are essential for leveraging AI’s full potential in improving customer experiences. 

Get the full story, visit Theo’s article on AI-Powered Assistants for Customer Service, to learn how AI is changing the way businesses interact with their customers.  

Symphony Solutions continues its mission of supporting injured Ukrainian defenders as part of our collaboration with the Unbroken rehabilitation center in Lviv, Ukraine. This time, we are sharing the story of the serviceman Ruslan Kapusta with the call sign ‘The Sailor.’ Despite losing his hand while in Bakhmut, Ruslan is now ready to return to the frontlines with his new prosthetic hand. 

Ruslan ‘The Sailor’ accepted our invitation to meet up with us and share his incredible story and positive attitude. He told us about the personal sacrifices of each and every Ukrainian defending Ukraine in the frontlines. Ruslan was eager to talk about returning to his brothers in battle, certain that his new prosthetic will come “in handy”. He is already comfortable using his ‘Terminator hand’, having mastered its functionality almost instantaneously. Once back in the army, Ruslan wants to continue working with communication equipment, including Starlinks and servers, providing these crucial services of modern warfare. 

When the war started, Ruslan volunteered with local communities and the territorial defense brigades while preparing to carry out his plan to serve in the Armed Forces of Ukraine, but not before his wife and two small children were able to escape russian occupation in their hometown of Nova Kakhovka. Once Ruslan knew that his immediate family was safe, his next objective was to serve his country. A pacifist at heart, Ruslan could offer his brains and experience, having worked at sea for 11 years and specializing in radio and satellite communications. 

Ksenia Kobryn, Chief Operating Officer at Symphony Solutions, is very involved in all our charitable initiatives and oftentimes is the first to get in touch with the defenders whom we are supporting. She personally contacted Ruslan to see to it that he could start his rehabilitation at the Unbroken Rehabilitation Center as soon as possible. Later on, Ksenia helped Ruslan reunite with his wife and children in Lviv. 

We entrust these stories to you as we continue our important mission of supporting the people of Ukraine in their fight for freedom from the aggressor. Watch a few snippets from our interview with Ruslan when he was visiting the Lviv office of Symphony Solutions earlier this year. 

About UNBROKEN National Rehabilitation Center, Ukraine  

UNBROKEN is the National Rehabilitation Center created within the First Territorial Medical Association in Lviv. It is a healthcare hub that provides medical treatment by a multidisciplinary team of professional physicians, including physical care, reconstructive surgeries, prosthesis care and manufacturing, psychological and social rehabilitation for patients. 

Symphony Solutions has been a strong supporter of Ukraine, ever since life took a drastic turn for many Ukrainians on February 24^th, 2022. Many of you were following us on this important mission and cheering for our numerous charity initiatives, whether we were providing shelter to war refugees, or hosting charity auctions in support of the Armed Forces of Ukraine.

However, could we have hoped to take part in a real-life miracle? Yet, this is what happened when earlier this year one of the monitors donated by Symphony Solutions took a hit saving the life of a Ukrainian defender, currently defending his country in the frontlines. We have invited to Symphony Solutions Lviv location chaplain Ruslan Tsekhmeister and charity foundation volunteer Stephania Khomiak, who personally took part in setting up an unlikely miracle in the frontlines. Let’s dive into this incredible story! 

How Symphony Solutions Teamed up with Angel Fund 

It started in a rather trivial way, when Symphony Solutions Lviv office was left with a lot of spare equipment after its downsizing due to going fully virtual. After some of the devices were sold in a charity auction or purchased by Symphonians, Anton Sardyga, IT Specialist at Symphony Solutions, noticed that there were still many left in storage collecting dust. Since the start of the full-scale invasion, policies were put in place, which made it possible to collect and donate equipment. Anton didn’t know how to do it exactly, but he personally knew Stephania and was aware of her work for the charity fund. 

Anton and Stephania formed a request, organized the first donation, and carried on. Gradually, we built a strong network of support. 

How a Computer Monitor Took a Bullet for Ukraine

The equipment donated by Symphony Solutions diligently served the 106^th Brigade of the Slaviansk TRO, stationed in Avdiivka, for barely two weeks, when an attack happened. The place where the military were positioned was considered relatively set. Then one day the russians detected the positions and started an attack, demolishing the street where they were stationed. Sergeant Duke from Odesa was working at the moment and even captured it on camera. The hit wave shifted the monitor and took the piece of shrapnel, protecting sergeant. Later, chaplain Ruslan received a message from Duke, retelling the story. Startled at first, he asked if they kept the monitor. Having left the site of the attack by that time, Duke indeed took care to bring the monitor as a keepsake and even signed it with a marker. The lifesaving monitor is now kept in a warehouse and most likely will be sold for charity. 

Sergeant Duke volunteered to join the territorial defense units. He has been fighting alongside his brothers in battle since 2014, some even went through captivity. These people are in the very front of the fight, protecting their homes. These are patriots who know exactly what they are fighting for. After the lifesaving incident, Duke got married to a priest’s daughter and returned to service, now fighting near Avdiivka. 

The Fight Continues, and So Does Our Unwavering Support

Symphony Solutions will continue to support the people of Ukraine in their fight for as long as it takes. And you too can change a life without as much as stepping away from your laptop. Join us in supporting Ukraine and learn more about our charity foundation Stand by Ukraine or read about our other charity initiatives or personal stories of volunteers. 

We’re thrilled to announce our new partnership with Optimove, the #1 CRM Marketing solution for the iGaming industry. This exciting collaboration unfolds following Optimove’s strategic acquisition of Graphyte, now known as Opti-X, in 2022. This acquisition marks a significant milestone in a journey that began back in 2018 when our relationship with Graphyte first started. 
 

Symphony Solutions’ partnership with Optimove transitions that long-standing collaboration into a new phase, now enriched with added multi-channel CRM marketing expertise. Our journey up to now was all about pushing the boundaries of personalized user experiences. Now, with Optimove’s sophisticated CRM Marketing capabilities combined with Opti-X’s AI-driven personalization, we’re geared to deliver a richer, more personalized gaming journey, helping online gambling operators score big on customer loyalty and retention. 
 

Optimove, with its roots deeply embedded in data-driven multi-channel marketing that starts with the customer, brings a wealth of expertise in leveraging customer data to orchestrate emotionally intelligent communications. This, coupled with Symphony Solutions’ proven experience in online gambling software development, sets the stage for creating unparalleled online experiences that resonate with players and will increase customer loyalty. 
 

The synergy of Optimove’s CRM Marketing and Opti-X’s AI under Symphony’s online gambling development expertise is set to redefine how online gambling operators engage with players, driving growth, and ensuring a house full of satisfied customers. 

As we embark on this collaborative venture with Optimove, the goal is clear: to shape next-level online gambling experiences that keep players coming back for more. 

Here’s to a rewarding alliance with Optimove and a shared vision of elevating the online gambling sector to new heights of player satisfaction, loyalty and business growth! 

More about our enhanced iGaming solutions  

Optimove is the first Customer-Led Marketing Platform. Its solutions ensure that marketing always starts with the customer instead of a campaign or product. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.     

It is the only customer-led marketing platform powered by the combination of 1) rich historical, real-time, and predictive customer data, 2) AI-led multichannel journey orchestration, and 3) statistically credible multitouch attribution of every marketing action.      

In Gartner’s 2023 Magic Quadrant for Multichannel Marketing Hubs, Optimove was positioned the highest in execution and furthest in vision among Challengers. In Gartner’s companion report, Optimove was ranked #1 for Multichannel Marketing Journey Orchestration.  

Optimove provides industry-specific and use-case solutions for hundreds of leading brands including bet365, Betfred, BetMGM, Entain, Sisal, Pennsylvania Lottery and others across the gaming sector. 

 

Since last year, Symphony Solutions has been collaborating with our client, Covizmo, on a unique project dedicated to laying out the groundwork for the forthcoming restoration of Ukraine’s infrastructure after the war. 

The Rebuild Ukraine project has steadily gained visibility and recognition over the past year, which is crucial in gaining international support. However, what’s most remarkable is the technological advancement the team has achieved on the project, preparing a solid foundation of verified and consolidated data required to achieve project objectives. 

Throughout the year, the Symphony Solutions team has worked on adjusting and improving the software platform, as well as developing algorithms that streamline the accumulation and analysis of data collected from drone flights and annotators. These advancements have made data analysis five times faster than in the beginning, accelerated the annotation process, and helped create one of the most detailed and up-to-date maps of Ukrainian settlements. 

The next course of action for the Symphony Solutions team is completing the development and integration of the system component which would allow the client to use the platform to its fullest potential. 

Symphony Solutions continues to work with Covizmo on this important mission that will help address the pressing issues that Ukraine is facing due to the ongoing attack of russian tyrannical forces, providing insights that will aid in the recovery and reconstruction of the infrastructure, address ecological damages, and ensure sustainability in the future. 
 

Symphony Solutions has been nominated for the EGR B2B Awards for the third consecutive time. We are excited to compete alongside industry leaders in the IT supplier category. 

As a premier provider of custom iGaming, Cloud and Agile transformation solutions, Symphony Solutions has a consistent track record of successful cooperation with leading industry providers. Our commitment to delivering the best iGaming experience in the market has earned us this well-deserved nomination, and we are honored to have been an EGR nominee for three years in a row, from 2021 to 2023. 

The prestigious EGR B2B Awards are renowned for recognizing the leading companies in the online gaming industry and celebrating their remarkable achievements across major iGaming disciplines, including betting and gaming software, networks, mobile, payments, IT, and infrastructure. EGR Global has noted the extremely high caliber of entries received this year. 

The winners of the EGR B2B Awards 2023 will be announced on June 8, 2023, at The Roundhouse in London. 

About EGR 

EGR Global is a leading information and membership networking group in the online gaming industry that covers business-critical news and analysis with a range of prestigious events. Each year, EGR Global hosts the most prestigious Awards for B2B companies that power the iGaming industry, celebrating the best of the service providers across 39 categories. A team of independent judges is assigned to specific market sectors aligned to their expertise, ensuring a selection process that is objective and unbiased. 

In 2022, Symphony Solutions faced a brutal reality alongside the rest of the world, when on February 24, 2022, an unprovoked attack unfolded and trampled the borders of sovereign Ukraine. Understanding the severity and urgency of the situation, Symphony Solutions directed all our corporate social responsibility (CSR) activities to where it was most needed, defining our focus areas of support. 

In the early weeks of war, Stand by Ukraine foundation was created to raise funds and provide humanitarian and emergency aid to Ukraine. Theo Schnitfink, Founder of Symphony Solutions, made a decision in good faith to donate all the profits generated in Ukraine back to the needs of Ukrainians. Alongside continuous fundraising and charity auctions inside the company, we managed to donate almost 1 million euros in support of Ukraine’s fight for peace. 

War came into our lives when many Symphonians and their families found themselves in dire danger and had to flee their homes. We provided help to refugees from the most affected areas, having transformed Symphony Solutions offices into shelters. We supported Symphonians who joined the fight on the frontlines, providing necessary equipment and supplies. We celebrated our soldiers, and mourned the loss of our hero, who will never be forgotten. We paved the way in a fight on the information front with Dattalion ‘data battalion’ initiative.

One of the very first IT companies in Ukraine, Symphony Solutions joined in supporting the UNBROKEN National Rehabilitation Center in Lviv, Ukraine. We raised and donated funds for the purchase of essential medical and rehabilitations equipment, as well as funded two Easther Bionics hand prostheses for wounded Ukrainian soldiers.  

Symphony Solutions continues supporting the country and its people in their fight for peace. We are laying out the first bricks in the new foundations with RebuildUA project and look forward to the future when Ukraine regains its full independence and territorial integrity, flourishing as it rebuilds. 

Watch the video overview of Symphony Solutions’ essential charity initiatives in 2022: 

Forbes.UA, in a special wartime issue dedicated to the state of Ukrainian war refugees fleeing to Europe, asked IT companies about their response to the sudden and unprecedented attack on the independent state of Ukraine. Symphony Solutions Founder, Theo Schnitfink provided his comment to Forbes.UA about the company’s efforts to help the war-torn Ukraine, where the company has its largest European office in Lviv.

Symphony Solutions has opened its Lviv office to Ukrainians, fleeing the dangerous regions. Theo Schnitfink stayed in the shelter for four days to make sure that the place is set up with comfort and all the necessary amenities for the refugees.

Symphony Solutions shelter in Lviv has welcomed over a hundred refugees. For a while, it also became the office of the international humanitarian organization Doctors Without Borders. The company organized shelters in two other offices in Poland, Krakow and Rzeszow. The shelters welcome people to stay overnight or for a few days.

Since the start of war, Symphony Solutions has raised 800,000 EUR in support of Ukraine’s fight for freedom, with charity initiatives set into action on multiple frontiers. We provide financial and humanitarian aid, informational support, cooperate with international organizations on bringing forth the importance of preserving Ukraine as a strong and sovereign state. Learn more about Symphony Solutions’ initiatives.

1 MLN EUR RAISED IN SUPPORT OF UKRAINE

Symphony Solutions, one of the most trusted service providers in the IT industry has again been recognized for the umpteenth time as a go-to company for business app development needs. Featuring in the latest Cybernews article, Symphony Solutions is applauded as an innovative company that can handle the pressure of shipping great code to production within agreed deadlines. The company is also credited for its focus on cybersecurity mitigation, custom software development, scalability potential, as well as an agile culture in product development.

Symphony Solutions was founded in 2008 as a Cloud and Agile Transformation company, with headquarters in Amsterdam, Netherlands. Today, the company serves and delivers top-tier digital solutions to over 35 happy international clients, including Cloud Technology Partners (CTP), LADBROKES CORAL GROUP, Vivino, and Virtual Stock, among others.

Breaking news, independent research, and product reviews, such as VPN comparisons—are all produced by Cybernews experts to give clients and businesses by extension an overview of the IT services industry, and who to trust when outsourcing time-bound projects. It’s a one-stop media resource for all your “best IT service provider” needs, and you should definitely check them out to get in-depth industry insights.

Thanks to our hard work and constant support, as well as recognition by leading tertiary players in the IT industry, such as Cybernews, Symphony Solutions is now a leader for various services, such as:

• Cloud Solutions
• Omnichannel Orchestration
• iGaming Software Development
• Agile Transformation
• Custom Software Development

Symphony Solutions is a trusted service provider for all your software development, cloud infrastructure, and agile transformation needs. Check out our services for more information.

On February 24, 2022, the line was crossed and life changed for millions of Ukrainians as they were forced into a brutal conflict, having to fight for their lives, dignity, and future. Ukraine is fighting off the aggressor, as the world watches in horror. To get the much-needed help and recognition for the Ukrainian fight for peace, it’s crucial to provide relevant and verified information and proof of how the war is ravaging over Ukraine. That’s where Dattalion enters front and center stage.

How Dattalion Came into Existence

Dattalion, or “data battalion”, has been created in the first days of the war by Ukrainian women as an immediate response to the unprecedented attack on Ukraine. The initiative was first established on February 27, 2022, and since then has welcomed volunteers from around the world and launched a mass database of photo and video footage that documents the war atrocities of Russia on the frontlines and temporarily occupied territories of Ukraine.

DATTALION: The Mission

Dattalion’s mission is to help Ukraine win this terrible war by revealing the brutal truth about Russian atrocities and genocide of Ukrainians, and by making clear to the world what Ukraine needs to win and rebuild.

Dattalion Goals are Defined as such:

1. Empower media around the world to tell their audiences the truth about Russia’s war in Ukraine, by providing free and easy access to videos, photos, and eyewitness testimony from the frontlines.
2. Collect and store evidence of war crimes, environmental crimes, crimes against humanity, and acts of genocide against Ukrainians committed by Russia in Ukraine.
3. Amplify to the world the vital need to stand with Ukraine to win this war, by sending an explicit warning and sharing unambiguous factual evidence about the threat Russia poses to the democratic international democracy system.

Symphony Solutions Team Supports Dattalion: Our Contribution

Dattalion project exists due to the effort and passion of 100+ professionals, including 7 members from Symphony Solutions, who contribute to the project with their skill and expertise. The team provides its full ongoing development and marketing support to the Dattalion project.

Symphony Solutions team has created the “face” of Dattalion and presented it to the world. Designing brand identity, building the website from the ground up, establishing a stronghold on social media – all this helped bring the message of Dattalion to the global public in the US and Europe. The team turned the spotlight on the project and launched the Dattalion database into the global information space. We continue our support for the project, bringing awareness to the evidence of Russia’s war crimes in Ukraine, promoting fundraisers, and maintaining all digital activities. This is our personal fight!

Symphony Solutions as a leading cloud transformation company, provides its services to Dattalion pro bono. This is one of the company’s many charity initiatives in support of Ukraine’s fight for peace since the early days of the war.

Global Media about Dattalion

Dattalion has been covered in multiple international media outlets, which helps direct the public to the project’s extensive database of verified proof. Information is our weapon to emphasize the importance of documenting and exposing the sheer damage and devastation that the Russian invasion leaves behind.

Learn more about Dattalion, as presented in global media here.

Dattalion has responded to media requests from СNN, BBC, CNBC, and others, providing verified data on impactful and harrowing incidents, such as Bucha massacre, Kherson offensive, Mariupol and Azovstal defense, etc. This way we help the global media present a relevant and informed report on the war in Ukraine, with an exact precision on the time and place, verified and proven by photo and video evidence.

Dattalion in the Public Eye: Events

Dattalion team have revealed their identities in a press briefing earlier this year and since then have participated in a number of events to bring the public attention to the project and its noble mission.

War is real. War is ugly.
Dattalion is exposing the true face of Russia in every step of its vicious attack on Ukraine. We bring truth to the surface. We override ignorance with facts and proof. We will not stop till the very end.

Help Ukraine win and rebuild! Help Ukraine BE!
Make your contribution to the Dattalion project and help continue showing the world truth about the war in Ukraine. Find out how you can help today or donate.

Stay informed! Follow us on Social Media.

Mykhailo Yurchuk, paratrooper and defender of Ukraine, became the first to receive a bionic hand prosthesis at the National Rehabilitation Center UNBROKEN. Overcoming adversity, Mykhailo is now able to move his robot fingers and gradually gets back the function of his lost limb. His story is one of many to come, as Symphony Solutions continues its support of the rehabilitation center in Lviv, Ukraine.

Symphony Solutions purchased two bionic hands created by an American-Ukrainian company Esper Bionics. The AI-powered prostheses are the latest tech of their kind. Self-learning and highly sensitive, the bionic hands allow the patient to restore fine motor skills and perform daily tasks with ease and precision. This is in contrast to regular prostheses that are limited mainly to cosmetic purposes. The fact that this kind of treatment and rehabilitation can now be provided in Ukraine is astonishing and noteworthy. UNBROKEN doctors expect to create a positive healing environment for the patients since they won’t have to be away from family and loved ones at their most vulnerable.

Symphony Solutions became the first IT company to support the UNBROKEN National Rehabilitation Center, having donated over 100,000 euros to the hospital, aiming to bring our donation to a total of 500,000. This is part of our continuous charity work within the Stand by Ukraine foundation, which provides financial support and humanitarian aid for Ukraine as it’s caught in a brutal war against Russia.

About UNBROKEN National Rehabilitation Center, Ukraine 

UNBROKEN is the National Rehabilitation Center created within the First Territorial Medical Association in Lviv. It is a healthcare hub that provides medical treatment by a multidisciplinary team of professional physicians, including physical care, reconstructive surgeries, prosthesis care and manufacturing, psychological and social rehabilitation for patients.